Good morning, there.
Here is your holding as at the close of the last working day. Everything below is yours to review, request or act on.
Your vault is being prepared, there.
Thank you for your request. Every vault here is opened by hand, because what sits in it is yours specifically: gold in your name, parcels we hold for you, and the paperwork behind each one. Our team is on it.
- Your request is with usIt arrived the day you registered and it is on our desk, not in a queue behind a machine.
- We check and load your recordsWe confirm your identity documents, then load what you already hold with us: parcels, grams and the dates they were sealed.
- Your vault opensWe email you as soon as it is ready. You sign in here with the same email and password, and everything is waiting for you.
What we may ask you for
A Ghana Card or passport, a proof of address, and any deposit or purchase record you hold. Send them any time to [email protected], quoting the email address you registered with.
Any question at all, write to [email protected]. A person answers, usually the same working day.
Every parcel, sealed in your name.
Allocated gold means these grams are yours specifically. If you want any parcel released, request a collection and we will prepare it.
| Parcel reference | Purity | Weight | Stored since | Status | Action |
|---|---|---|---|---|---|
| Your parcels appear here once they are allocated to your account. | |||||
| Total held | 0.00 g | ||||
Swipe the table sideways to see every column.
Follow your orders live.
Each booking carries one reference from the moment it is placed until it reaches you. The same reference works on our tracking page, so you can check progress at any hour.
Your order
Details appear here once a booking is placed.
Our team updates this as each step is completed.
Open full trackingYour order
Details appear here once a booking is placed.
Our team updates this as each step is completed.
Open full trackingNo orders in progress just now. A booking made on the services page appears here within a moment, with its own reference.
Your last few movements.
| Date | Activity | Amount |
|---|---|---|
| Your contributions, bookings and statements appear here as they happen. | ||
Swipe the table sideways to see every column.
Request a collection
Choose how you would like to receive your gold. Our team confirms the appointment by email, usually within two working days.
For your protection, collections above a set weight require the account holder to present the identity document used at registration. Write to [email protected] to arrange one.
Small habits, visible progress.
A short summary of your account since you opened it. Ask your desk for a full statement at any time.
Allocated, sealed and insured in Accra.
Each one referenced and traceable.
Contributions and orders, newest first.
Follow each one from the tracking page.
Your desk is one message away.
Questions about a parcel, a rate, a statement or a delivery are answered by the team that handles your account every day. No call centre, no ticket number.
Statements and account questions: [email protected]
Everything else: [email protected]